• I will work with you (or on your instructions) to sort through your belongings and discard things you no longer want, need or love. Best advice is given in good faith and it is always your decision to accept guidance on whether or not to keep particular possessions. Simply Sorted cannot therefore accept responsibility for the consequences of such decisions.
• When I handle goods belonging to customers I take great care to look after them. Unfortunately, accidents may occur. I shall not be liable for losses or damage, howsoever caused, and rely on you to carry insurance at all times which adequately compensates you for losses or damage howsoever caused by me in my capacity as your agent. I am, however, insured as a business for Public Liability and Professional Indemnity.
• I will need to be told in advance if there are any hazardous or dangerous items in your household which may harm me as I come across them – i.e. medical needles, or sharp items. I also request that any dangerous pets are put away for the duration of our session.
• Items to be removed from your premises, either for disposal or to other locations, must be at your own discretion. Disposal will not take place without your authorisation. The client accepts responsibility for all or any items disposed of in the de-cluttering process. We are happy to help to remove one car load of stuff from your house at the end of the last session to drop to charity shops for additional charge of £10. If there are lots of stuff that need removing, we can help you arrange this to be removed.
• I will do all I can to help you achieve the state of organisation and tidiness you desire. I am very happy to help you with light cleaning, vacuuming or spider-chasing, as appropriate! I’m also happy to help you relocate items to more appropriate physical locations. However, we may well need to move heavy items during our work, and I prefer not to attempt any heavy moving (e.g. a refrigerator) for the sake of my own back. You may wish to have a friendly neighbour, relative or handyman lined up to assist if such moving proves necessary.
• You will be charged for hours actually worked. Whilst a booking will generally be made for a pre-agreed period of time, it’s understood that it is not always possible to anticipate exactly how long will be needed.
• I am very happy to investigate the sourcing of items or services (for example, gardening, removal or handyman services) that may assist in our organising work. I can accept, however, no responsibility for your relationship with such service-providers, and it is important that you satisfy yourself that their services and prices are appropriate to your needs.
• We are not qualified to give any legal or financial advice and we are also not qualified to assist with any health issues. (Included but not limited to mental health).
• Confidentiality and Privacy Policy I am registered with the ICO for Data Protection and adhere to their rules on keeping your details which I take upon booking. I do not share your email address or contact details with anyone or any business.
• If you are in agreement, I also like to take “before-and-after” photographs for use on my website or social media, but this will only happen with your express permission.
• Simply Sorted can be booked from as little as £25 per hour. ( So a 3 hour session would be £75. ) If the session is less than 3 hours or after 4 pm weekdays, the cost would be £30 per hour. A £25 deposit is required to book each session with the balance to be paid on completion. This can be done with cash or bank transfer. If more than one session is booked I require the outstanding balance to be paid in full before commencing the next session.
• Area covered included in price is 10 mile radius from SG5, anything over will be charged at 45p per mile both ways. If parking is not available at your property or near for free, parking charge will be added to your invoice.
• Please note: 48 hours notice is required for cancellation or rescheduling. The deposit is non refundable, if less than 48 hours is given.
I will from time to time email clients regarding any offers I have or updates – please let me know if you are happy to be added to my mailing list when you respond to this email.
I am a member of Association of Professional Declutterers and Organisers ( APDO ) and I follow their Code of Ethics.
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